Last updated: [1-1-2017]

At bookmyhomestay.com, your privacy matters to us. This Privacy Statement explains how we collect, use, share, and protect your personal information when you use our website, mobile applications, and services (collectively, the “Platform”).

By using bookmyhomestay.com, you agree to the practices described in this Privacy Statement.

1. Who We Are

bookmyhomestay.com is an Indian homestay and experiential travel platform connecting travelers with local hosts across India. We act as a booking intermediary and data controller for information collected through our Platform.

2. Information We Collect

2.1 Information You Provide

When you use our Platform, we may collect:

• Name, email address, phone number

• Account login details

• Booking and reservation information

• Payment-related details (processed securely via third-party gateways)

• Communications with hosts or our support team

• Reviews, ratings, and feedback

2.2 Information Collected Automatically

We may automatically collect:

• IP address and device information

• Browser type and operating system

• Pages visited and interaction data

• Date, time, and referral URLs

• Cookies and similar technologies

2.3 Information from Third Parties

We may receive information from:

• Payment service providers

• Identity verification services (if applicable)

• Marketing and analytics partners

• Hosts related to your booking

3. How We Use Your Information

We use your information to:

• Process and manage bookings

• Facilitate communication between Guests and Hosts

• Provide customer support

• Improve our Platform and user experience

• Send booking confirmations and service-related messages

• Detect fraud and ensure platform security

• Comply with legal and regulatory obligations

• Send promotional communications (only if permitted or opted-in)

4. Legal Basis for Processing (GDPR Aligned)

We process personal data based on:

• Performance of a contract (bookings and services)

• Legal obligations

• Legitimate business interests

• Your consent (where required)

5. Sharing of Information

We may share your information with:

• Hosts (only necessary booking-related details)

• Payment gateways and financial institutions

• Technology and service providers

• Legal or regulatory authorities when required by law

• Business partners (only with appropriate safeguards)

We do not sell your personal data to third parties.

6. Cookies and Tracking Technologies

We use cookies to:

• Enable essential website functions

• Remember preferences

• Analyze traffic and performance

• Improve marketing effectiveness

You can manage or disable cookies through your browser settings, but some features may not function properly.

7. Data Retention

We retain personal data only as long as:

• Necessary to provide services

• Required by law or regulatory obligations

• Needed for dispute resolution or fraud prevention

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers

• Encryption where applicable

• Restricted access controls

However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent

• Object to certain processing

• Request data portability

To exercise your rights, contact us using the details below.

10. International Data Transfers

If data is transferred outside India, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

11. Children’s Privacy

bookmyhomestay.com is not intended for children under 18. We do not knowingly collect personal data from minors.

12. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. Updates will be posted on this page, and continued use of the Platform indicates acceptance of the revised statement.

14. Contact Us

For questions, concerns, or privacy-related requests, contact:

bookmyhomestay.com
📧 Email: privacy@bookmyhomestay.com
🌐 Website: https://www.bookmyhomestay.com