Last updated: [01-01-2017]

At bookmyhomestay.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you access or use our website, mobile applications, and related services (collectively, the “Platform”).

By accessing or using bookmyhomestay.com, you agree to the terms of this Privacy Policy.

1. Who We Are

bookmyhomestay.com is an Indian homestay and experiential travel platform that connects travelers with local hosts across India. We act as a booking intermediary and, in accordance with applicable laws including the Digital Personal Data Protection Act, 2023 (India), function as a Data Fiduciary for the personal data collected through the Platform.

2. Information We Collect

2.1 Information You Provide to Us

We may collect personal data including:

• Name, email address, phone number

• Account registration and login details

• Booking, reservation, and stay information

• Payment-related information (processed securely through third-party payment gateways)

• Communications with hosts or our support team

• Reviews, ratings, and feedback submitted on the Platform

2.2 Information Collected Automatically

When you use our Platform, we may automatically collect:

• IP address and device identifiers

• Browser type, operating system, and language settings

• Pages viewed, interactions, and usage patterns

• Date, time, and referral URLs

• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from:

• Payment service providers

• Marketing, analytics, and advertising partners

• Identity verification or fraud-prevention services (if applicable)

• Hosts in relation to your booking or stay

3. Purpose and Lawful Use of Personal Data

We collect and process personal data only for lawful and specified purposes, including to:

• Process and manage bookings and reservations

• Facilitate communication between guests and hosts

• Provide customer support and resolve disputes

• Improve our Platform, services, and user experience

• Send booking confirmations, service notifications, and updates

• Detect, prevent, and investigate fraud or security issues

• Comply with legal, regulatory, and contractual obligations

• Send promotional or marketing communications, where permitted or based on consent

4. Legal Basis for Processing

Personal data is processed based on one or more of the following legal grounds:

• Performance of a contract (booking and platform services)

• Compliance with legal obligations

• Legitimate business interests

• Consent provided by the user, where required

Under the DPDP Act, 2023, use of the Platform constitutes consent for processing personal data for lawful purposes related to the services offered.

5. Sharing of Personal Data

We may share personal data with:

• Hosts, limited to information necessary to complete bookings

• Payment gateways and financial institutions

• Technology, hosting, and service providers

• Legal or government authorities, when required by law

• Strategic or business partners, subject to appropriate safeguards

We do not sell personal data to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential Platform functionality

• Remember user preferences

• Analyze traffic and performance

• Improve marketing and service effectiveness

You may manage or disable cookies through your browser settings. Some features of the Platform may not function properly if cookies are disabled.

7. Data Retention

We retain personal data only for as long as:

• Necessary to provide services

• Required under applicable laws, including tax and regulatory requirements

• Needed for dispute resolution, audits, or fraud prevention

Once data is no longer required, it is securely deleted or anonymized.

8. Data Security

We implement reasonable technical and organizational safeguards to protect personal data, including:

• Secure servers and access controls

• Encryption where appropriate

• Restricted access to authorized personnel only

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights (India DPDP Act & Global Standards)

As a Data Principal under the Digital Personal Data Protection Act, 2023, and subject to applicable laws, you have the right to:

• Access information about your personal data

• Request correction or updating of inaccurate data

• Request erasure of personal data, where legally permissible

• Withdraw consent for data processing (subject to legal or contractual obligations)

• Object to certain processing activities

• Request grievance redressal

Requests may be submitted using the contact details below.

10. Children’s Privacy

bookmyhomestay.com is not intended for individuals under the age of 18 years. We do not knowingly collect or process personal data of children without verifiable parental consent, in compliance with the DPDP Act, 2023.

11. International Data Transfers

Personal data may be transferred outside India only where permitted under applicable law. We ensure appropriate safeguards are in place for such transfers, in compliance with the DPDP Act, 2023 and other relevant regulations.

12. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of such third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

14. Grievance Redressal Officer

In accordance with the Digital Personal Data Protection Act, 2023, you may raise privacy-related concerns or grievances by contacting:

Grievance Officer
bookmyhomestay.com
📧 Email: privacy@bookmyhomestay.com

We will address grievances within the time frame prescribed under applicable law.

15. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact:

bookmyhomestay.com
📧 Email: privacy@bookmyhomestay.com
🌐 Website: https://www.bookmyhomestay.com